Enterprise Customer Success Manager

About the Company

Our client is a leading SaaS platform that specializes in loyalty and referral program software tailored for eCommerce and omnichannel brands. They empower marketing and growth teams to acquire and retain high-value customers through customizable campaigns, powerful integrations, and real-time analytics.

Role Overview

We are seeking a strategic, marketing-driven Enterprise Customer Success Manager to join our client's Customer Success team. In this high-impact role, you will lead loyalty and referral strategies for approximately 30 enterprise-level eCommerce brands, acting as a key marketing partner to ensure the successful integration of programs into their broader acquisition and retention strategies.

Responsibilities

• Manage a portfolio of approximately 30 enterprise accounts, fostering strong relationships with senior marketing and growth leaders.
• Serve as a strategic marketing partner, applying performance-marketing principles to loyalty and referral strategies while ensuring successful implementation and optimization.
• Demonstrate channel fluency by bringing experience in marketing channels such as email/SMS, affiliate, and paid media to client partnerships.
• Guide clients in understanding performance metrics, optimization levers, and the interconnectivity of various marketing efforts.
• Collaborate with Sales, Product, and Marketing teams to ensure client needs and insights inform product direction and campaign strategies.
• Utilize performance data and behavioral insights to identify opportunities for program improvements and ROI enhancement.
• Develop strategic playbooks and performance narratives to convey the contributions of loyalty and referral programs to marketing efficiency.
• Lead Quarterly Business Reviews focused on growth strategy, marketing insights, and long-term customer value.

Requirements

• 4–6 years of experience in SaaS, martech, or eCommerce marketing, ideally in customer success or growth roles.
• Deep understanding of eCommerce marketing channels with proven ability to scale performance within those channels.
• Demonstrated success managing enterprise-level accounts, driving adoption, retention, and measurable outcomes.
• Analytical and data-fluent, with the confidence to present marketing performance and ROI to CMO- and VP-level stakeholders.
• Proven success in driving client growth, renewals, and product adoption through strategic marketing alignment.

Benefits

• Base Salary: $130,000/year
• Bonus: $10,000/year
• Equity
• Healthcare, 401k

Location

This position is open to candidates based in the United States and is remote. Please note that our client does not currently offer visa sponsorship.