VP of Customer Success

Company Overview

We've partnered with a fast-growing, venture-backed SaaS technology company based in Washington, DC. This innovative organization specializes in revolutionizing transportation systems through their software solutions, focusing on reducing traffic fatalities, enhancing pedestrian accessibility, and empowering system operators to save time and money.

Role Overview

Our client is seeking a VP of Customer Success who will be a pivotal leader in driving the strategic vision and execution of customer success initiatives. This role requires the ability to develop and implement a comprehensive customer success strategy aimed at ensuring high levels of customer satisfaction, retention, and expansion.

Responsibilities

• Lead and manage a high-performing customer success team, including recruitment, training, and continuous coaching.
• Create a motivated and inspiring work environment that promotes collaboration and individual growth.
• Build and nurture strong relationships with key clients and stakeholders to drive customer satisfaction and secure long-term partnerships.
• Effectively address and resolve customer issues, ensuring they achieve maximum value from the company's offerings.
• Develop and implement risk mitigation strategies to ensure customer retention and manage group targets.
• Conduct research, analyze data, and make data-informed decisions to enhance customer success practices.

Requirements

• 15+ years of Sales or Customer Success experience, including 5+ years in leadership.
• Direct experience managing and supporting Customer Success Managers.
• Demonstrable knowledge of CRM best practices, including QBRs, retention strategies, and upselling.
• Advanced knowledge of customer success and sales enablement tools.
• Proven ability to exceed customer success metrics and targets consistently.
• Ability to thrive in a fast-moving environment and effectively lead teams.
• Willingness to travel to various local and national events.
• A driven self-starter with excellent communication skills.
• A true player-coach who fosters team success.

Preferred Qualifications

• Experience in a venture-backed start-up environment.
• Deep familiarity with state and local government sales.

Benefits

• Competitive salary and benefits package, including medical, dental, and vision insurance.
• Generous paid time off along with a 401(k) company match.
• Monthly commuter transportation benefit and access to an on-site gym.
• High-growth potential and opportunities for advancement.

Join our client's mission to build smarter cities! If you're ready to make a significant impact in a fast-growing tech startup, we encourage you to apply.