Chief of Staff

Company Overview

We've partnered with a Series B, investor-backed vertical SaaS company specializing in AI-powered solutions for a large, underserved industry. With strong product-market fit and rapid ARR growth, our client is scaling their North American presence and fortifying their operational foundation.

Role Overview

We are currently seeking a Chief of Staff to work directly with the Co-Founder & CEO. This high-leverage role is centered on addressing the company's most critical strategic and operational challenges. You will collaborate with Sales, Customer Success, Product, and Go-To-Market (GTM) teams to enhance retention, streamline execution, and build the internal systems necessary for the next phase of growth.

Responsibilities

• Diagnose and improve Gross Revenue Retention (GRR) and retention drivers across segments.
• Partner with Sales and Customer Success to refine qualification, onboarding, and renewal processes.
• Lead cross-functional initiatives directly tied to ARR, expansion, and operational leverage.
• Develop dashboards, frameworks, and operating cadences that enhance executive visibility and accountability.
• Act as a liaison between North American GTM and global product/engineering teams.
• Translate strategic objectives into actionable plans across multiple business units.

Requirements

• 5+ years of experience in strategy consulting, strategy & operations, or a Chief of Staff role.
• Strong structured problem-solving and analytical capabilities.
• Experience in B2B SaaS or high-growth technology environments.
• Working knowledge of GTM functions including Sales, Customer Success, and Product.
• Executive presence with the ability to influence without formal authority.
• Comfortable operating in fast-paced, ambiguous environments.

Benefits

• Direct partnership with the Co-Founder & CEO.
• Meaningful influence on product direction, Go-To-Market strategy, and enterprise growth.
• A unique opportunity to modernize one of the largest and most underserved industries in software.
• High ownership, high visibility, and high impact.
• Compensation includes a competitive base salary, performance-based incentives, and equity.