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Account Manager

Skills:

Job Description

Posted on
:
July 23, 2025

Company Overview

Our client is a leading organization in the technology sector, dedicated to delivering innovative solutions that drive success for their customers. They pride themselves on building long-lasting partnerships and are seeking a dynamic individual to join their team as an Enterprise Account Manager.

Role Overview

The Enterprise Account Manager will be responsible for managing a named portfolio of existing customer accounts and fostering strong, long-term relationships that encourage growth and engagement with the company’s offerings.

Responsibilities

  • Build strong relationships with key decision makers and stakeholders, maintaining detailed records including contact information, organizational charts, and value propositions for each account.
  • Facilitate smooth renewal processes and handle various commercial activities.
  • Collaborate with the Customer Success Manager to explore customer use cases and business objectives that reveal opportunities for expansion.
  • Execute on identified expansion opportunities effectively.
  • Identify new areas for expansion, which may include adding licenses, reaching new teams or departments, or introducing additional products.
  • Implement expansion strategies by developing connections with senior decision makers.
  • Monitor key activities and the overall health of customer accounts, working closely with the Customer Success Manager to address potential churn risks.
  • Keep internal stakeholders updated regarding commercial activities and account statuses.
  • Research key accounts to develop and maintain strategic customer plans, understanding their business objectives and how the company’s solutions help achieve those goals.

Requirements

  • Proven experience in account management or a similar role within a B2B technology environment.
  • Strong interpersonal and communication skills.
  • Ability to analyze customer needs and develop solutions.
  • Experience in strategy development and execution.
  • Ability to work collaboratively with cross-functional teams.

Benefits

Our client offers a competitive salary, comprehensive benefits package, and opportunities for professional development and growth within the organization.

Apply Now

Lead Recruiter

Lauren Rose

Email

lrose@captivatetalent.com

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