Account Manager

Company Overview

Our client is a leading organization in the technology sector, dedicated to delivering innovative solutions that drive success for their customers. They pride themselves on building long-lasting partnerships and are seeking a dynamic individual to join their team as an Enterprise Account Manager.

Role Overview

The Enterprise Account Manager will be responsible for managing a named portfolio of existing customer accounts and fostering strong, long-term relationships that encourage growth and engagement with the company’s offerings.

Responsibilities

• Build strong relationships with key decision makers and stakeholders, maintaining detailed records including contact information, organizational charts, and value propositions for each account.
• Facilitate smooth renewal processes and handle various commercial activities.
• Collaborate with the Customer Success Manager to explore customer use cases and business objectives that reveal opportunities for expansion.
• Execute on identified expansion opportunities effectively.
• Identify new areas for expansion, which may include adding licenses, reaching new teams or departments, or introducing additional products.
• Implement expansion strategies by developing connections with senior decision makers.
• Monitor key activities and the overall health of customer accounts, working closely with the Customer Success Manager to address potential churn risks.
• Keep internal stakeholders updated regarding commercial activities and account statuses.
• Research key accounts to develop and maintain strategic customer plans, understanding their business objectives and how the company’s solutions help achieve those goals.

Requirements

• Proven experience in account management or a similar role within a B2B technology environment.
• Strong interpersonal and communication skills.
• Ability to analyze customer needs and develop solutions.
• Experience in strategy development and execution.
• Ability to work collaboratively with cross-functional teams.

Benefits

Our client offers a competitive salary, comprehensive benefits package, and opportunities for professional development and growth within the organization.